At Indiascharm , we are committed to ensuring your complete satisfaction with your purchase. We understand that sometimes, issues like size discrepancies or product damage may occur. That's why we offer a straightforward and hassle-free replacement and exchange policy to address such concerns.
Replace and Exchange Period
You may request a return or exchange within 5 days from the date of receiving your order. And Before return or exchange unboxing video is mandatory
Eligibility for Returns and Exchanges
1. Damaged or Defective Items: If you receive a damaged or defective pair of sneakers, please contact us immediately. We will replace the damaged product free of charge or offer an exchange, as per your preference.
2. Size Issues: In the event you ordered the wrong size, we will gladly exchange the sneakers for the correct size, subject to availability. Please ensure the sneakers are unworn, in their original packaging, and in resellable condition.
Replace and Exchange Process
1. Contact Customer Support: To initiate a return or exchange, please contact our customer support team via email at [support@indiascharm.com] or by calling 8511214144. Provide your order number, a description of the issue, and relevant photographs if necessary.
2. Replace Authorization: Once your request is received, our customer support team will guide you through the replacement or exchange process. You will be provided with a replace authorization number and instructions on how to proceed.
3. Packaging and Shipping: Ensure that the sneakers are securely packed in their original packaging or a similar box to prevent damage during transit. Write the replace authorization number on the package. Ship the package to the provided address.
4. Inspection and Resolution: Upon receiving your returned item, our team will inspect it for damages or signs of wear. If everything is in order, we will promptly process your exchange, based on your preferences.
Replace and Exchange Guidelines
1. Sneakers must be in their original, unworn condition with all tags and packaging intact.
2. Please ensure that the sneakers are free from any scuff marks, dirt, or signs of wear.
3. In the case of an exchange due to size issues, we will cover the shipping cost for the replacement item.
Contact Information
If you have any questions or require further assistance, please do not hesitate to contact our customer support team:
Email: [support@indiascharm.com]
Customer Support Number: 8511214144
Indiascharm Sneakers reserves the right to modify or update this return and exchange policy as needed. We encourage you to review this policy periodically to stay informed of any changes.
Thank you for choosing Indiascharm Sneakers. We value your trust and are committed to delivering high-quality products and exceptional customer service.